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LAST UPDATED: 16.10.2024

Privacy Policy

Privacy Policy

At MarsFit, we take privacy seriously and protecting your privacy is our top priority. Our Privacy Policy describes how we use, share, collect and safeguard your information and outlines fundamental principles we adhere to in order to ensure that your privacy is respected when using our mobile application (“the App”). By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

In Short: We collect several types of information to provide and improve our services to you.

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You.

When you sign up for the App, we might gather personal details you share, which could help identify you. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the features you utilize. The personal information we collect may include the following:

User (Client) Information:

  • Name
  • Email address
  • Profile Image 
  • Messages

Trainer Information:

  • Name
  • Email address
  • Gender
  • Birth date
  • Address
  • Profile Image
  • Videos
  • Certificates 
  • Messages

Payment data.

We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by AppStore and PlayStore. You may find their privacy notice link(s): (https://support.apple.com/billing) and (https://support.google.com)

Messages.

- Types of Messages: We collect messages exchanged between trainers and clients through the App's messaging feature. These messages may include text, images, videos, and any other media shared during communication sessions.

- Storage and Retention: Messages are securely stored on our servers to facilitate communication between users. We retain messages for a period necessary to provide our services and for legal or regulatory compliance purposes. Users can also choose to delete messages from their account, which will remove them from our servers.

- Usage: Messages are used to facilitate communication between trainers and clients within the App. They may also be analyzed to improve the functionality and user experience of the App. We may use message content for research and development purposes to enhance our services and develop new features.

- Access: Only authorized personnel have access to user messages for purposes such as providing technical support, addressing user inquiries, or investigating potential violations of our Terms of Service or applicable laws.

- Third-Party Access: We do not share user messages with third parties except as described in our Privacy Policy, such as with service providers who assist us in operating the App or as required by law.

- Security: We employ industry-standard security measures to protect user messages from unauthorized access, disclosure, alteration, or destruction. These measures include access controls, and regular security assessments.

Third-Party Account Login Data.

We may offer you the option to register with us using your existing third-party account details, such as your Facebook, Google or X account, or other social media account. If you choose this registration method, we will collect specific profile information about you from the account provider, as outlined in the section 4. titled "Handling Third-Party Account Logins".

Application data.

If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:

-Geolocation Information:  We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings. _ - Mobile Device Access:_  We may request access or permission to certain features from your mobile device, including your mobile device's camera, microphone, social media accounts, calendar, and other features. If you wish to change our access or permissions, you may do so in your device's settings.

- Push Notifications:  We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.

This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

If you would at any time like to review or change the information in your account or terminate your account, you can:

  • Log in to your account settings and update your user account.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. 

2. How We Use Your Information

**In Short: **We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We use the information we collect for various purposes, depending on how you interact with our Services including:

-To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.

-To provide and maintain our service to the user. We may process your information to provide you with the requested service.

-To process transactions and manage your subscriptions. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.

-To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.

-To improve and personalize your experience. We may utilize your information to gather insights into your preferences, behavior, and interactions with the platform, allowing us to tailor content, features, and recommendations specifically to you, thereby enhancing your overall user experience.

-To send you updates, marketing materials, and other information. With your consent, we may use your contact information to keep you informed about product updates, promotions, special offers, and other relevant information that may be of interest to you, enhancing your engagement with our platform.

-To respond to your comments, questions, and provide customer service. We may process your information to promptly address any inquiries, feedback, or concerns you may have, ensuring a high level of customer satisfaction and support throughout your interaction with our platform.

-To monitor and analyze usage and trends to improve the App. By analyzing usage patterns, feedback, and trends, we can identify areas for improvement, optimize features, and enhance performance, ultimately providing you with a better and more efficient app experience.

-To detect, prevent, and address technical issues. We may process your information to proactively identify and mitigate technical issues, bugs, or vulnerabilities within the app, ensuring its smooth operation and minimizing disruptions to your usage. Additionally, this helps us maintain the integrity and security of our platform.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to others. We may share your information with third parties only in the following circumstances:

3.1 Service Providers

We may employ third-party companies and individuals to facilitate our service ("Service Providers"), provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

3.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

**3.3. When we use Google Maps Platform APIs. **

We may share your information with certain Google Maps Platform APIs (e.g. Google Maps API, Places API). These APIs are utilized to facilitate location-based services within the application, such as map display, navigation assistance, and identifying nearby points of interest. Your location data may be shared with these APIs to enable these functionalities.

4. Handling Third-Party Account Logins

In Short: _If you choose to register or log in to our Services using a social media account, we may have access to certain information about you. _

Our Services offer you the ability to register and log in using your third-party account details, such as your Facebook, Google, or Apple logins. Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.

We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have implemented measures to secure your personal information, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure and we cannot guarantee absolute security. 

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

-The right to access – You have the right to request copies of your personal data.

-The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

-The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

-The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

-The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

-The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

7. Third-Party Links

The App may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Minors’ Privacy

Our service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Payment and Session Information

MarsFit may collect certain personal and session-related data for the purpose of facilitating the interaction between users and coaches. This data may include, but is not limited to:

  • User and coach names

  • Session scheduling details

  • Communication records between users and coaches

Please note that MarsFit does not collect, store, or process any payment information such as credit card numbers or bank account details. All financial transactions between users and coaches are handled as agreed upon between the parties, and MarsFit assumes no responsibility or liability for these transactions.

All personal information collected is processed in compliance with applicable data protection laws and regulations. Session-related data and communication records are stored securely and used solely to enhance the user experience on the platform.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@marsfit.app